Change : How Do You Feel About It? All Depends on Your Perspective
When you initiate change, whether in your private life or in the work space, how does that make you feel? Excited, determined, empowered, enthusiastic! You feel pumped for new beginnings and a fresh outlook on your life.
However, on the flip side, when you have experienced change that has been imposed on you, do you have these same feelings? Highly unlikely. More accurately you probably feel a bit scared and worried, daunted, dread the thought, anxious and disillusioned.
There are a lot of conflicting emotions between these two scenarios. Why? Because one is in control and the other has no control. One knows where and what they want to achieve and are amped and upbeat about the whole thing. The other is in the dark and has no idea what to expect or what the end result will look like and are worried about the whole situation.
Organisational change is something that most of us have journeyed through at some point in our career. It is also something that has a very large failure rate and the main reason for that high percentage of failure is that organisations don't view the change process as a psychological journey for everyone involved. Change management needs to be well planned and well communicated. The change leaders need to remember that they are dealing with individuals who need to be engaged in the process. They are unsure about their future and have concerns about their job security as well as the fear that accompanies a disruption to their familiar routines and habits. Any change needs to be approached from a personal level, with engagement and a real connection with the people who will be impacted.
Change needs to have everyone on board for it to work, from the head honcho down through the management structure to all the employees. Everyone needs to be involved and actively energised in the process. Frequent communication in an open forum that fosters a sense of trust is a must. Even if there is to be redundancies, at least people will be kept informed and respect the process, even if they don't like the end result. It's when there is secrecy and an uncommunicative agenda from the leadership that fear and anger take over.
If people are well informed about the reasons for the change and kept in the loop throughout the whole process, there is a much higher chance that the change program will succeed.
What are your experiences with change in the workplace? Have they been well managed or were they a bit of a disaster? Let's hear about your experiences, good and bad.
Ros O'Connor
Thinking DNA www.thinkingdna.com.au
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